Four Seasons tops list of hotels
Four Seasons hotels tops J.D. Power's list of top hotel choices. Four Seasons takes the lead in the luxury field.
Officials say hotel guest satisfaction is up across the board, to its highest level in years.
J.D. Power surveyed guests on key factors including reservations, rooms, services and fees.
Four Seasons Hotels and Resorts; Kimpton Hotels; Hilton Garden Inn; Holiday Inn; Drury Hotels; Microtel Inn & Suites by Wyndham; Homewood Suites by Hilton; and Candlewood Suites each rank highest in Guest Satisfaction in their respective segments.
The 2014 North America Hotel Guest Satisfaction Index Study is based on responses gathered between June 2013 and May 2014 from more than 67,000 guests in Canada and the United States who stayed at a hotel in North America between May 2013 and May 2014.