Hopkinton mortgage mess

The welcome mat is out on thefront step.

But the people who came intoSusan Bell's Hopkinton home last week were certainly not welcome.

"Illegally broke into my house,busted my door knob, disconnected my well and my plumbing, drained my hot waterheater, messed with my furnace, stole my pool," Bell told NBC10.

They weren't burglars, butcontractors apparently hired by Bell's mortgage company.

Bell moved out of the home and toFlorida a year ago but says the property has been maintained.

She tells NBC10 that they justfell two months behind on their mortgage, but that she stayed in contact withthe mortgage company to tell the company that payment would be coming.

Bell says her home was not inforeclosure.{} But it seems to have gotten that treatment when the workersfrom Safeguard Properties came last week.

Workers winterized the house anddismantled the above ground pool and removed it from the property.

"I think Safeguard is one of theworst, worst companies out there," Bell said from Florida.

NBC10 called Safeguard Propertiesand a spokesperson told us they've taken immediate action to fix the problem,already de-winterizing the home, replacing the doorknob and will replace thepool.

Beatriz Garcia wrote in astatement to NBC10, "We are committed to ensuring that we take all necessaryactions and cover all costs to resolve this issue in a timely manner and totheir complete satisfaction." {}

But she would not explain whythere was a mix up.

Bell said, "Their response hasbeen so quick because I think they realized how badly they messed upbut for me,it's not good enough.{} Nobody had the right to enter my property, nobodyhad the right to take my pool down, cut it up, and remove it from my propertyand I do not want this to happen to anybody else."{}

NBC10 also contacted Bell'smortgage company, Citi Mortgage.

A spokesman said the companytakes these matters seriously and will look into the case, but that they didnot have enough time to give a specific response to NBC10 before the storyaired Friday night.