National Grid, AG's office warn of utility billing scam
National Grid and the Rhode Island attorney general's office are warning National Grid customers to beware of the latest utility billing scam.
The attorney general's office and National Grid said they received numerous calls from Rhode Island businesses saying they have been contacted by phone by individuals claiming to be from National Grid and advising customers they have a past due balance on their utility bill.
The scammers warn that service will be shut off immediately unless the customer provides bank account information and agrees to make an immediate payment.
Utility companies in Pennsylvania, Maryland and Alabama have also reported similar incidents in recent weeks.
National Grid does contact customers with past due balances by phone, but never demands direct payment over the telephone.
Customers who have received calls demanding immediate payment and are asked for bank account information are asked to call National Grid immediately.