Consumer Alert: New twist on fake National Grid callers
NARRAGANSETT, R.I. (WJAR) —
Harvey Schoenberg has heard countless warnings about fake National Grid callers, demanding immediate payment.
The Narragansett resident said the call he received last week was different.
“This is like a new twist on the same old scam,” Schoenberg said.
He said one night, around 7 p.m. -- hours after most National Grid Employees clock out -- he received a call from a man, claiming to work for National Grid.
“He says, 'Because you have such an excellent payment history with National Grid for your electric bill, you qualify for a substantial reduction in your rates,’” Schoenberg said.
“The scammers are getting more sophisticated in how they're trying to entice customers to make hasty decisions and give them a large sum of money,” according to National Grid Spokesperson Ted Kresse.
National Grid said the scammer was likely after Schoenberg’s billing information, such as a checking account or credit card number.
Don't give it to them -- no matter how appealing the offer might sound.
“Customers that something just doesn't sound right, hang up the phone and call the phone number that's listed on their bill,” said Kresse.
That's what Schoenberg did, alerting National Grid to the scam call.
But he's worried others might be tempted to share sensitive information.
“I'm thinking some of the elderly people who live alone, who aren't quite as sharp as they used to be,” said Schoenberg.
If you're debating whether the caller is from National Grid, you can also ask them for the last five digits of your account number. A legitimate National Grid representative should be able to rattle that off immediately.