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NBC 10 I-Team: Parents upset after school bus accidents, delays

Parents in North Providence are upset about ongoing school bus delays and other problems, including two accidents in September, the NBC 10 I-Team has learned. (Submitted photos)

Parents in North Providence are upset about ongoing school bus delays and other problems, including two accidents in September, the NBC 10 I-Team has learned.

In 2017, the North Providence School Committee contracted a new bus company, Durham School Services. Parents told the NBC 10I-Team it’s been a bumpy road so far.

Several spoke at a specially scheduled School Committee meeting Thursday evening, with the company admitting that there have been issues with service.

As a result, at least two drivers have been removed, also noting that they are working to improve the situation.

Moms and dads told the NBC 10 I-Team that problems include students dropped off at school more than an hour late, children driven into the neighboring town of Lincoln by mistake, and the two accidents.

Police reports obtained by the NBC 10 I-Team shed light on what happened. The first accident, on Sept. 11, appears minor. A school bus ripped off the side mirror of another car.

The second accident, on Sept.13, caused more damage, as seen in crash photos taken by officers on the scene.

A school bus with students on board struck a Nissan on Douglas Avenue. One student on the bus complained of minor injuries and was picked up by his parents. Both drivers told North Providence police they believed the other was at fault.

NBC 10 reached out to Durham School Services to ask what steps are being taken to address parents’ concerns.

“Yes, we are aware of the situation,” said spokeswoman Kate Walden. “Tonight, we'll be at the board meeting sharing our action plan."

Walden declined to give specifics of the plan prior to the School Committee meeting, or to answer questions about the accidents.

NBC 10 also called Superintendent Bridget Morisseau to find out how the School Department plans to handle the problems, but didn’t receive a response on Thursday afternoon.

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